First, why do all of the service reps call a snowblower a snowthrower. I've lived my entire life in Minnesota and never heard a snowblower called that before this year. I guess that must be what they call them in Phoenix or Texas or wherever it is that Sears' call center is located.
After numerous more calls with Sears by both myself and my parents, it appears they just don't give a flying crap about their customers, but since I don't have a truck to haul the snowblower back to them to return, I'm trying to deal with their service as best I can.
Oh, and here's an interesting thing of note if you buy an appliance at Sears--you can't return the item to any old Sears. No, you can only return it to the Sears you bought it from because of some stupid-ass commission scheme they have. So I would have had to return my snowblower at the Sears my parents got it at, which is like 100 miles away.
Anyways, after more grueling telephone calls, Sears is supposed to be showing up today while I'm at work to fix the thing. I left it outside so they can work on it, but they have no clue what's even wrong with it as they never asked. And I'm still skeptical as to whether they'll actually show up at my place or go to my parents' house again, like they moronically did last time.
Anyone want to take bets on whether or not I have a functioning snowblower when I get home? I'm gonna say it's still sitting there totally broken.
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